What is my credit limit?
You will have been allocated a credit limit when registering with mfldirect and the level of available funds will change every time you make a purchase or make a payment.
How can I increase my credit limit?
Credit limits are regularly reviewed. However, if you wish to apply for an increase to your credit limit please contact us. We may ask you to supply additional financial information to support your request.
How often are vehicles uploaded?
Stock is reviewed daily and new vehicles are added as soon as they are available.
Is there a VTN for this vehicle?
VTN numbers are only displayed for WAVs that you converted in the Exclusive category. If there is no VTN displayed you should use your dummy VTN to buy the vehicle and then request a VTN number using the VTN request form (available here). On completion the VTN request form should be returned to pricingadmin1@motabilityoperations.co.uk.
How long does it take to get a response from a VTN request?
If the vehicle purchase has been successful then you will receive the VTN within 5 working days.
If I buy a WAV for a Motability customer, does Motability send the tax disc to the customer or to me direct?
If there is a legitimate tax disc in the vehicle it will still be valid. If there is not, you need to contact our Documentation Team (0870 6000 288 Option 4), who will then arrange the order of a new one and send direct to you prior to handover to the Motability customer. You will need to allow 3 working days from request to dispatch.
If I buy a Nearly New WAV for a retail customer how do I get the V5?
The V5 is despatched directly to you the next working day from purchase date. It will be sent first class so allow up to 5 working days for receipt. The V5 will have at least 2 owners and in some cases 3 or 4 owners will be recorded.
If I buy a Nearly New WAV for a Motability customer how do I get the V5?
On the WAV purchase date you must supply the following details to Central Purchasing: CRN, customer name and customer address. The V5 will be updated once the handover has been completed and stored on site at Motability Operations.
If we are not informed at the time of purchase, we will follow the retail customer process and despatch the V5 the next working day.
If I buy a Nearly New WAV for a potential Motability customer how do I get the V5?
On the WAV purchase date you must inform Central Purchasing that the vehicle is for a potential Motability customer we will then be happy to continue to store the V5 until the customer details are received. The V5 will then be updated as usual.
If we are not informed at the time of purchase, we will follow the retail customer process and despatch the V5 the next working day.
How long does delivery of a nearly new WAV take?
The WAV will be delivered within 7 working days. If you wish to have it sooner then you can choose to collect the vehicle at the point of purchase.
How much does delivery cost?
We will deliver the vehicle free of charge if purchased from nnwav.mfldirectplus.co.uk
What do I do if the vehicle is not within the Condition Standards?
Please refer to the condition standards page.
How long will the resolution process take?
If the vehicle is for a Motability customer, we aim to turnaround the complaint within 48 hours of the Vehicle Query Form (VQF) and images being received. If the vehicle is for a retail sale, it will take within three working days of the Vehicle Query Form (VQF) and images being received.
What if the Nearly New WAV is missing a service prior to handover to a Motability Customer?
You will need to use the Motability 1Link system which deals with vehicle servicing. Call 0870 111 8885, Option 4. You will need to state on the call that the vehicle is a Nearly New WAV going back on the scheme and provide the CRN.
What if the Nearly New WAV is due a service post handover to a Motability Customer?
After handover the process will be dealt with inline with the Motability customers Wheelchair Accessible Vehicles handbook. This means that regular servicing and maintenance for the Wheelchair Accessible Vehicle (WAV) is provided by the manufacturer’s network of dealerships, e.g. Renault Kangoo WAVs should be taken to a Renault dealership. The Motability customer will be sent a letter assigning them their nearest dealer, or they can use our online ‘Find a Dealer’ tool to search for other local dealerships.
What do I do if the WAV is missing major conversion components or there are significant defects with the conversion?
If there are issues with the WAV conversion you will need to contact the 1-link team on 0870 111 8885 - option 4. Please state on the call that the vehicle is a Nearly New WAV going back on the scheme and state the CRN. For all other vehicle complaints you must follow the mfldirect complaints resolution process.