Nearly New WAVs on mfldirect

Nearly New WAV going back to a Motability Customer

Convertor Expectations:

The vehicle will be of a retail standard but as it’s not brand new you should expect some wear consistent with the age:

• The vehicle should be supplied with two keys
• The vehicle should be free from requiring any paint work
• The vehicle should be supplied with a book pack
• All original equipment should be supplied with the vehicle
• The vehicle interior will be clean but may require an additional valet to meet your retail standard. The cost of this will not be covered by mfldirect
• The vehicle will be free of major mechanical defects

If the claim relates to cosmetic damage the vehicle may require an inspection, so the Convertor must make sure no repair work is carried out before we give authorisation.

Convertor Responsibilities:

• Once the vehicle arrives, the Convertor needs to inspect the vehicle cosmetically and mechanically within 5 working days from the day the vehicle arrives
• If any area is found to be outside of the Nearly New WAV standard, the Convertor must submit a claim within 5 working days from delivery or collection
• The claim must be submitted via the Online Claim Form and the following information must be supplied within the free text field:
  • Tell us clearly the vehicle is a Nearly New WAV which is going back on the Motability scheme
  • The CRN (Customer Reference Number) of the new application
• If the claim is damage related, images must be provided
• If the claim is missing item(s) related, the Convertor must provide a proof of delivery or proof of collection form
• All areas must be noted on the claim, if a second claim is submitted this will not be processed
• If the claim or any part of the claim is to do with the WAV conversion, the Convertor will need to call the Fleet Management Team on 0870 1118885. Option 4. The Convertor will need to advise the Fleet Management Team the vehicle is a Nearly New WAV which is going back on the scheme and provide the CRN
• If the vehicle is due or has missed a service, the Convertor needs to contact the Fleet Management Team on 0870 1118885. Option 4. The Convertor will need to advise the Fleet Management Team that the vehicle is a Nearly New WAV which is going back on the scheme and provide the CRN

Please note: If the Convertor does not confirm the vehicle is going back on the scheme with a CRN number, the claim will be worked as a trade vehicle, not a Nearly New Wav.

If the Convertor advises it is a Nearly New WAV going back on the scheme but they haven’t given a CRN because they haven’t been provided with one yet, the claim will remain open for 3 months until the CRN.

Spare Keys If the Nearly New WAV arrives with just one key, and the converter has not matched the vehicle to a Motability Customer yet, please advise Central Purchasing of this, within 5 working days from delivery. The converter will then have 3 months to find a customer and submit the claim with the CRN number.

Once the Claim has been assessed:

• An email offer will be made listing each area of claim
• If no response is received by the Convertor within 3 working days, the claim will be processed at the offer amount
• The Convertor will receive a remittance advice once the payment has been processed.

Nearly New WAV going back to your Retail Customer

Converter Expectations:

• Cars will be in a reasonable condition that is commensurate with age and mileage, however some work may be required to bring a car to retail standard.
• Images and proof of condition will be required when submitting a claim via the online claim form. Proof of condition can be either in the format of a proof of delivery (POD) or a proof of collection (POC). The POC must also include the signature of an employee at the collection location acknowledging condition on release. Any claim submitted without this information will not be processed.

Convertor Responsibilities:

• Once the vehicle arrives the Convertor needs to inspect the vehicle cosmetically and mechanically within 5 working days from the day the vehicle arrives
  • If any area is found to be outside of the mfldirect condition standard, the Convertor must submit a claim within 5 working days from delivery or collection – Please see Condition Standards
  • The claim must be submitted via the Online Claim Form
  • If the claim is damage related, images must be provided
  • If the claim is missing item related the Convertor must provide a proof of delivery or proof of collection form
  • All areas must be noted on the claim, if a second claim is submitted this will not be processed

Once the Claim has been assessed:

• An email offer will be made listing each area of claim
• If no response is received by the Convertor within 3 working days, the claim will be processed at the offer amount
• The Convertor will receive a remittance advice once the payment has been processed